MY SIGNATURE AROMA · CUSTOMER CARE
Returns & Refunds.
Clear guidance for returning a fragrance or getting help with a purchase.
Arrange a return
Contact MSA with your order reference and reason for returning. Our published fragrance policy allows Niche and Private Collection fragrance returns within 14 days, including used fragrances. Return any complimentary items supplied with the order. Customers pay return postage for change-of-mind returns.
Online cancellations
For eligible online purchases, tell us within 14 days of delivery that you wish to cancel, then send the goods back within a further 14 days. Refunds are due within 14 days of receiving the goods back, including standard outbound delivery where applicable. Premium delivery upgrades are not refunded above the standard charge.
Personalised products & product concerns
Change-of-mind returns do not apply to bespoke, personalised or Fusion creations. Our published policy also excludes beard oils and body butters from change-of-mind returns. If an item is faulty, damaged or not as described, contact us: your statutory rights are unaffected.
Where to send your return
Confirm the return arrangements with our team before posting. Use Our Scent Bars & Addresses to find our current location. Keep proof of postage.